These summaries do not replace the full policies, but they tell users what matters before they download, connect providers, or pay.
The app is local first. Missions, settings, provider connection choices, usage estimates, and workspace references live on the user's device unless the user sends content to a selected AI provider or connected tool.
Users are responsible for the files, repositories, provider accounts, credentials, and tools they connect. AI output can be wrong and should be reviewed before relying on it.
Do not use THE A(i)GENCY to create malware, steal secrets, bypass access controls, violate laws, infringe rights, or connect accounts and files you are not authorized to use.
Local app data remains on the device until the user deletes it, clears app data, or uninstalls the app. Provider-side retention is controlled by each connected provider.
Prompts, attachments, repo snippets, and selected context may be sent to Claude, Codex/OpenAI, Gemini, or another configured provider. In BYOK mode, provider usage is billed directly by the user's provider account.
In Pro mode, requests are routed through The Agency backend instead of using the user's own provider key directly from the desktop. The managed path can apply account checks, usage recording, and server-side controls before the request reaches the underlying model provider.
Paid subscriptions can be managed through the customer billing portal once checkout is live. Refund requests, cancellation help, and billing disputes should be sent to the support contact listed below.
This page does not assume a separate always-on telemetry service. System logs or crash diagnostics may still exist through the operating system or local environment. If a release build enables app-managed telemetry or crash reporting, users should be told what is collected and asked before diagnostics leave the device.
For support, billing questions, account deletion, or data deletion help, email support@the-agency.app.
Email support@the-agency.app for account, billing, deletion, or technical support questions. This page does not promise a formal SLA. Include your platform, provider, and a short description of the issue so support can respond usefully.